Clanricarde is planning to merge with Rowan Tree surgery. Please click here for more details
The website provides many online facilities, including appointment booking and cancellation, registration, prescription ordering, and much more. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative
Presently our complement includes Drs Averill, Thomas, Kirk-Smith, Jones, Morris, Creed & Koshal.
How To Contact Us
Abbey Court, 7-15 St John's Road Tunbridge Wells TN4 9TF
Telephone: 01892 546422 *
Fax: 01892 533987
Out Of Hours: NHS 111
* Can we ask all of our patients to refrain from calling the surgery between 8.30am - 9.30am unless it is of an urgent medical nature. We need to keep our phone lines free for patients who are unwell on the day and have to get through to us to book urgent appointments.
All routine appointments must be booked in advance, not on the day.
From the 1st of April 2015, the practice is required under the terms of the latest GP contract to allocate all patients a named accountable GP.
This is purely an administrative exercise in order that patients can have a named responsible GP should they require them.
For convenience your named accountable GP will be the named doctor you are registered with.
If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.
Please note: there is no need to telephone the practice for this information.
If you need input from a variety of health professionals, then you can discuss these with the named GP if you wish. Alternatively you can discuss these with any of the other doctors.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative doctor.
Introducing Patient Access Online Services
Book Appointments, Order Repeat Prescriptions and Update Personal Information Online
Click here for more information.
How information about you helps the NHS to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so they can provide the best possible care for everyone. This information along with your postcode, date of birth, gender and NHS number but not your name, are sent to a secure system where it can be linked with other information such as diagnoses and medication. This allows those planning NHS Services to use information in a way that does not identify you. The data is governed by data protection laws.
YOU HAVE A CHOICE.
If you are happy for your information to be used in this way, you do not need to do anything. If you have concerns or wish to prevent this from happening, please speak with a member of staff or ask for a copy of the leaflet "How information about you helps us to provide better care". More information can be found at www.nhs.uk/caredata
An opt out form can be requested from reception.
Vaccines are available between October – March. Please see the noticeboard for further information or pick up a leaflet at the surgery.
CLICK HERE for further information about flu vaccination.
Electronic Prescription Service
We introduced an Electronic Prescription Service in December 2012. Please fill in the form, by clicking this link, to nominate the Pharmacy you wish to use. Please return your completed form as soon as possible to your Pharmacy or to us.
Travel Risk Assessment
If you are thinking of travelling abroad, you may require advice on vaccinations. Please call the surgery to make a Travel Clinic appointment with our Practice Nurse at your earliest convenience. There is no longer any need for completion of a travel questionnaire, the Nurse will discuss all the relevant details with you at your appointment.
Please note: we need six weeks notice for travel vaccinations
The surgery has a number of designated disabled parking spaces for patients at the rear of the building. There is a lift available.
There are a limited number of parking spaces in the first parking section at the rear of the building and are on a 'first come, first served' basis. In order to qualify for 1.5 hours FREE PARKING you will be required to enter your FULL REGISTRATION details into the terminal located in our reception EVERY time you attend the surgery. Failure to comply with the terms and conditions will result in a penalty charge of £70, which will be reduced to £40 if paid within 14 days of date issued.
Please note that the surgery is unable to deal with queries regarding penalty notices and you will need to contact the company directly to appeal.