Flu season 2020

This year’s flu season is going to be different to previous years due to Covid-19

We will be holding multiple drive thru clinics on weekends at Rose Hill School.

Patients who meet the eligibility criteria will receive an invitation via letter.This will include the dates of our drive thru clinics and how to book in via patient partner using the four digit code.Please bring this letter with you to your flu appointment.

When you receive your invitation for your flu vaccination a four digit code will be included we ask that you book in using this option following these steps:

flu vaccinations

  • Call 01892 546422
  • Option 1 (if calling during surgery hours)
  • Option 1 (if calling outside of surgery hours)
  • Enter your date of birth press the * key
  • Enter your telephone number (landline or mobile) press the * key

Don't want to book in using patient partner?  Call reception on 01892 546422 between 17:00-18:00.

 

General information for patient partner:

Q: What is it?

A: Patient Partner is system that allows you to book, cancel, check or change your appointments at any time, night or day seven days a week using your telephone.

 

Q: What information will I need if I chose to use the 24 hour automated phone service?A: You will need the date of birth for the person you want to book, cancel, change or check an appointment for entering the date of birth as 6 digits example 01/01/01. Once entered press the star key *

A: You will also need the telephone number the surgery has associated to that person this could be a mobile or a landline. If using a landline please note you do not need the local code. Once entered press the star key*

 

Q:  What happens if the date of birth and telephone number is wrong?

A: If you fail the validation the following message will be played “we are unable to verify your details” you will then be given the option to try again. 

 

Q: What do I do if I want to talk to a receptionist?

A: You have the option to talk to our reception team during our opening hours at all stages you just need to follow the guide at the time when it prompt you do so.

 

Think you should have got an invite?

If you feel you’re eligible but have not received an invite by the end of September we would advise that you call in on 01892 546422 in the afternoon so we can investigate why this would be.

Can't make the drive thru? Contact reception for an alternative.

 

Aged between 50-64?

Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier. 

Carer for shielded patient?

If you are a household member or a carer of a shielded patient, you are eligible for the flu vaccination. Please contact Clanricarde for more information or visit your local community pharmacy.

2 & 3 year olds

For parents/carers of two and three year olds, you should receive an invitation for your child to have the vaccination at Clanricarde before the winter. If you haven’t heard by early November, contact us directly to make an appointment. 

Primary school & those in year 7

For primary school-aged children and those in Year 7 at secondary school, a vaccination session will be held at school during the autumn term. Your local healthcare team will contact you via the school. If you miss the date provided by the school, please note the school will offer another date to catch up those missed. Please contact the school for further information or the immunisations team directly on 0300 123 52 05 Kchft.cyp-immunisationteam@nhs.net. PLEASE NOTE THE SURGERY IS NOT ABLE TO OFFER THIS SERVICE.

Click here for after care information following your flu vaccination.