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Comments & Complaints

 

Practice Complaint Procedure

 

We make every effort to give the best service possible to everyone who attends our Practice.

 

However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

 

Ideally the Practice Manager would like to speak to you about your concerns to see if we can resolve the problem at the time, or shortly after by phone. If this is not possible she can explain the complaints process to you and how you can make a formal complaint. This information is also available on our complaints leaflet available in the waiting room or from Reception. 

 

Our Practice Manager is Denise Netherton, please ask to speak to her, alternatively she can be contacted via email at gp.g82715@nhs.net

 

Complaints Leaflet 2019

How to Complain about a Health Service

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Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Centre For Sight Ltd J Kempster & Son Beechwood Sacred Heart School Stuart Korth & Associates A W Pimm Hollis Pharmacy
Abbey Court, 7-15 St John's Road, Tunbridge Wells, TN4 9TF
  • Telephone 01892 546422
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Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Centre For Sight Ltd J Kempster & Son Beechwood Sacred Heart School Stuart Korth & Associates A W Pimm Hollis Pharmacy
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