Often medical problems can be dealt with by speaking to your doctor on the telephone. The receptionist will take a contact number from you and the doctor will telephone you after morning surgery. Messages can be left in confidence with the receptionist for you to phone at a later time for a reply from the doctor. The staff at Clanricarde appreciate the difficulties patients sometimes experience in getting through on the telephone. We are constantly looking at ways of improving access, but acknowledge that with over 10,000 patients on our list we will not always be able to satisfy everybody.
You may wish to seek advice from the practice nurse. In that event a message can be left at reception for you to call back later for an answer or to speak to the nurse directly.
Please note that all telephone calls to/from the surgery may be monitored and recorded for quality and training purposes.